Contact Us
We’re here to help with any questions or to guide you through your order. Fill out the form below and a member of our team will get back to you as soon as possible.
Please include your full name, email address, and a clear description of how we can assist you—whether it’s about sizing, product details, order status, or anything else you need.
Frequently Asked Questions
Quality Boots for Everyday Wear
We at The Western Shops work hard to ensure that you get the highest quality boots that look good and feel good so you can wear our boots all day long.
Complete Selection Made for You
Explore the range of The Western Shops boots and apparel. Our extensive range of styles, prints, and shapes means you’ll find the perfect boots for any look.
Free Shipping and Returns
Enjoy free shipping and returns so you can shop The Western Shops with confidence.
Free Shipping in the contiguous United States. Orders are processed within 1-2 business days and are typically delivered 1-5 business days after shipping.
Tracking details will be emailed to you once your order has been shipped.
Leather boots tend to run a little larger than usual. Order your boots 1/2 size smaller than you normally would sneakers.
Some of our boots tend to vary in fit. Make sure to check product details to see the fit of the boot.
Our boots are handcrafted in Mexico by skilled artisans using traditional boot making techniques using the highest quality materials.
You can return items purchased at thewesternshops.com with a prepaid label. Returns must be new and unworn with tags attached and in the original packaging within 30 days of purchase on receipt. We cannot accept boots for return that show signs of wear, such as scuff marks on soles.
Sizing and Fit
Leather boots tend to run a little larger than usual. Order your boots 1/2 size smaller than you normally would sneakers.
Some of our boots tend to vary in fit. Make sure to check product details to see the fit of the boot.
Your boots should feel snug right out of the box to ensure a long-lasting fit. The natural leather on our boots will naturally stretch and mold to the contours of your feet making the boot personalized to you.
Keep in mind, your boots should be snug but still be comfortable to wear. The boots may feel a little tight at first, but they will soften and mold to your feet.
When trying on your boots, here are a few key signs of a proper fit:
- A snug yet comfortable fit through the midfoot, both on the top and sides, so your foot feels secure.
- The widest part of the boot should be in the ball of your foot, allowing your toes to rest comfortably in the boot.
- A slight heel slip is normal when first trying them on and will reduce as the boots break in.
For the first 5–8 wears, aim to keep your boots on for about 2–3 hours at a time. Regular use allows your natural body heat and moisture to soften the leather, helping it mold to your foot. Over time, the heel, insole, and outsole will gradually conform to your shape, creating a more flexible and comfortable fit.
Product &Quality
Our boots are constructed with genuine leather, providing a natural water resistance when needed. However, we do not recommend testing the limits in deep puddles. They'll handle a little splash just fine, but they prefer to stay stylish and dry.
Note: Some of our boots, such as our calf hair boots, don't handle water as well as the others, so we recommend keeping them as dry as you can.
Goodyear welt construction is the gold standard in footwear, used in only a small percentage of the highest-quality boots and shoes. This method creates a strong, nearly waterproof seal at the insole while also making the boots fully resoleable for years of continued wear.
In this construction, the welt is stitched to the upper and insole rib, and then attached to the outsole with a separate stitch. Both stitching points use a durable lockstitch, which helps prevent unraveling even if a section of thread wears down over time. While this process is more time-intensive and requires specialized craftsmanship, it results in a boot that is exceptionally durable, dependable, and built to last for years to come.
While our product can sell out fast, we are regularly checking inventory and restocking our products. Although we may be unable to provide exact restocking dates, contact us, or join our newsletter to stay up to date on restocked items.
Shipping and Returns
Free Shipping in the contiguous United States. Orders are processed within 1-2 business days and are typically delivered 1-5 business days after shipping.
Tracking details will be emailed to you once your order has been shipped.
Note: If you have any special circumstances or need to confirm your estimated shipping times, please contact us using the contact us form above or at support@thewesternshops.com.
If you do not see your confirmation email in your inbox:
- Check your spam folder.
- If you use Gmail, check your "Promotions" tab.
If you still do not see it, please contact us through the contact us form above or email us at support@thewesternshops.com.
We want you to feel great every time you wear your boots. If the fit isn't quite right or something is not as expected, you can easily exchange or return your pair.
Returns must be new and unworn with tags attached and in the original packaging within 30 days of purchase on receipt. We cannot accept boots for return that show signs of wear, such as scuff marks on soles.
To start the return process, fill out the Contact Us form above or email us at support@thewesternshops.com.
If you've placed and shipped a return or exchange order and it's been longer than 14 business days, please contact us by filling out the form above or emailing us at support@thewesternshops.com.
Once your return has been processed by our warehouse, please allow up to 15 business days for your refund to be issued. If it has been longer than 15 business days, please contact us by filling out the contact us form above or by emailing us at support@thewesternshops.com.